Managing your reverse logistics end-to-end
We take care of the entire returns process, from inbound receipt, through quality control, cleaning and refurbishment, repackaging, to back to stock or sustainable disposal. We design the optimal returns process for you.
Bleckmann Returns Portal
A fully customised and properly branded returns portal for optimal customer service
Returning goods and reimbursement
Delivering returned goods fast and efficiently to your distribution centre
Hassle-free returns for you and your customers
Optimise customer experience
Fast, user-friendly and smooth handling of returns
Cost and time saving
Efficiently handing returned goods with the option of reselling
Sustainable solution
Reselling, re-purposing or recycling returned goods to eliminate waste
Innovative return portal fully aligned with your branding
The Bleckmann return portal can be fully branded and customized based on your preferences supporting your brand identity. Besides other functionalities, it has various return options, is intuitive, and is easy to use for your customers.
The portal is easily set up and connected to your systems, carriers, and third parties. It's offering complete visibility and tracking on returned products and their current status. One portal can do it all, as it is available for both Direct-to-Consumer and B2B sales channel returns.
European distribution network
We quickly and efficiently manage returns from all over Europe through our extensive carrier network. Providing access to your preferred returned options in local European markets for maximum convenience and minimum distance to drop-off points for your customers.
Multiple reimbursement options for your customers, for instance, at a PUDO point or at a later stage once the returned goods are available.
The Renewal Workshop
Returned apparel and other textile products from your end-customers or retail stores can undergo extensive renewal process enabling you to restore the products.
That way they can be resold and generate additional revenue for your business.
Recycle, upcycle and downcycle
For any product that can’t be renewed, we manage the upcycling, downcycling or recycling through various third parties. We strive to minimise the waste of returned products, so natural resources are wisely used and fiber products are reused and find another purpose as much as possible. This way, we help support communities and protect the environment.
5 tips how to have fewer returns
Returns cost you money. Moreover, the environmental impact of the high number of returned products is immense. What is the solution?
Find out in our blog what the five tips are to reduce number of your returns.
How QR return labels increase customer loyalty and reduce the environmental impact of returns
With the surge of the e-commerce boom in 2022, the level of returns that our clients experienced went dramatically up. Read how QR return labels help save paper and make your customers’ lives easier.
Some brands that already rely on us
Frequently Asked Questions
An optimized returns framework can be key to improving your customer experience and driving brand loyalty. An experienced fashion logistics partner can help you achieve this. By providing an end-to-end returns solution, including a range of convenient return and exchange options, a third-party logistics (3PL) provider can help you meet and exceed customer expectations. With real-time tracking and reporting, you’ll have complete visibility of your returns operations, enabling more efficient inventory management. Finally, incorporating circular solutions into your returns set-up can help to make your operations more sustainable – reducing waste, creating new revenue streams, and building stronger relationships with your customers.
Yes. Bleckmann can handle returns from both direct-to-consumer (D2C) and business-to-business (B2B) channels. This enables a simplified reverse logistics setup, driving improvements in both customer experience and operational efficiency.
Yes. The portal can be fully branded with your logo, colours, tone of voice, and content. This ensures the returns experience is a true extension of your e-commerce environment rather than a generic third-party page, providing a more engaging customer experience.
Most apparel and textile-based products sourced from returns, overstock, or take-back programs are suitable, provided they are structurally sound. For example, damaged, dirty, outdated, or unsold items can be renewed and prepared for second-life sales.
You can configure multiple return options per country or customer segment, such as parcel shop/pick-up and drop-off (PUDO) points, lockers, and home collection. These options are all managed within one branded portal, ensuring a seamless customer experience. Returns can also be processed without a paper label using a QR code, for added convenience.
Bleckmann’s Local Hero carrier network gives you a wide selection of local and international carriers in every market, so you can select the options that best match your cost, service, and sustainability goals. These choices are displayed clearly for customers on your branded returns portal. On the operational side, Bleckmann takes care of all routing and performance optimization management, allowing you to focus on your business.
Yes. Bleckmann offers flexible reimbursement triggers that you can configure to match your risk and service strategy. For example, you can choose to reimburse from the moment a return is scanned at a PUDO/locker or collected at home, or when it arrives at a Bleckmann hub. Alternatively, you can require a successful quality check before the refund is released.
Yes. In the Bleckmann returns portal, you can monitor the full journey of every return, from registration and carrier scans to arrival at the hub and final processing status. This gives you and your customers full, real-time visibility – delivering improvements in operational efficiency and customer experience.
Brands that implement circularity initiatives can benefit from a brand perception and awareness boost: first, they can recruit a wider range of customers through resale channels.[1] Second, they can build affinity among shoppers looking for more sustainable options.[2] In addition, circular solutions let you keep circular value within your own brand ecosystem, rather than seeing it lost to third-party resale platforms.
[1] Moizant, F. et al. (2025) Resale’s next chapter: How fashion and luxury brands can win in the secondhand market, BCG Global. Available at: https://www.bcg.com/publicatio... (Accessed: 08 December 2025)
[2] With a new sustainability behaviour report, Zalando calls for collective action
(2025) Zalando Corporate Website. Available at: https://corporate.zalando.com/... (Accessed: 08 December 2025).
Yes. Bleckmann clients benefit from access to our Local Hero carrier network, which offers a number of more sustainable options. These include providers that use bike couriers and electric vehicles, as well as consolidated PUDO/locker returns to reduce the number of individual trips back to the warehouse. All of these options can be presented in your branded returns portal, with rules set to prioritize low-emission services by market or product – while maintaining visibility of service levels and lead times
Yes. With Bleckmann, you can manage returns from all channels – e-commerce, marketplaces, and physical stores – through one branded portal and backend. Customers can return in-store, via PUDO/lockers, home pick-up, or postal drop-off. You also gain a unified overview of status, inventory disposition, and refund rules across every channel.
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